Terms & Conditions

Welcome to carlaferndesigns.com

This Site is owned and operated by Carla Fern Designs (ABN 22 961 785 365) trading as Carla Fern Designs (referred to in these terms as “we”, “us”, and “our”).

Please take the time to read the terms of use that are applicable to your use and enjoyment of this Site and the content made available to you via this Site and our social media channels, as well as your purchase of any products from our online store (“Terms”).

These Terms, together with our Privacy Policy, apply to all Site visitors, subscribers, customers, and other users of our Site (“user”, “you” and “your”).

CONSENT TO SITE TERMS

By accessing and using this Site, our social media channels and any other materials made available to you or provided to you on this Site, whether made available for purchase or not, you are taken to accept our Terms.

PRICES AND PAYMENT TERMS – Services

All prices are in Australian Dollars (AUD) and are exclusive of any Australian Goods Tax (GST) (as applicable). The prices indicated on our Site may change at any time without advance notice to you. The amount charged to you will be the price in force at the time your project is validated.

Payment for services is submitted through an invoice and paid via bank transfer. All branding and website project payments are due in two parts, a 50% non-refundable payment is due prior to work beginning and to hold your spot in the queue. The second half of the project payment is delivered at project completion before final files are delivered and/or website is launched. Depending on the complete total cost, various payment options are available. All print costs are due before items are sent to the printer.

When you purchase a package you will pay a 50% non-refundable deposit, so if you feel we are not creating the design and look that you wanted to achieve, you will still be required to pay a percentage of the remaining balance dependant on the amount of completed work that was approved or feedback provided to continue.  If you feel that I am not meeting the requirements of the original quote, then will not be required to pay any percentage the remaining balance. We reserve the right to offer (where we deem applicable) a refund on your deposit if quote conditions were not met. This rarely happens and do my best to make sure we are a perfect fit from the start!

We reserve the right to cancel any order where we suspect that there is fraud or other types of illegal or unauthorised activity.

Terms and conditions for the licence of digital products from Carla Fern Designs

  • Products will be available for download immediately following processing of your payment.
  • All prices in the store are inc GST.
  • Once your payment has been processed and you have received the product, the product is neither refundable nor transferable to others.
  • Products will be available for download for one (1) month after purchase and for a maximum of three (3) downloads.
  • By purchasing products from us, you agree to comply with these licence terms and conditions, which apply to all digital products supplied by Carla Fern Designs – Art & Graphic Design Studio, on or after the version date.

Scope of use

  • End products must not redistribute the original item to any third parties in a manner that allows for the extraction of the original item.
  • End products must not be used or sold in a way that is directly competitive with the original item you purchased.
  • Please make sure to purchase the extended licence if using any elements of the pack for End products with a run over 5000. Contact Carla directly to discuss extended licences. Read more about the license types here.
  • A licence has been granted to you only and you shall not be permitted to sub-licence any of your rights under the licence.
  • You acknowledge and agree that all intellectual property rights in and to the products are, shall be and remain the sole and absolute property of Carla Fern Designs.

Refunds policy – Digital products

Refunds are not available on the purchase of digital products due to the nature of instant downloadable products, where the purchaser receives an automatic download link.

 

 

Privacy Policy

Who we are

Carla Fern Designs

ABN 22 961 785 365

Our website address is: https://carlaferndesigns.com/
7 Boobook Court, Cashmere, 4500, Queensland, Australia

Collection and Use of Information

Carla Fern Designs collects your personal information to assist in fulfilling current and future orders. Unless you object, this information may be used to send news and information about our activities and general promotional material which we believe may be useful to you.

Personal information includes, but is not limited to: the full name of the customer and/or recipient, payment details, e-mail address, recipient address and contact phone numbers.
We do not keep records of customer credit card details. Our merchant facility holds this information securely.

Disclosure of Information

We will only disclose personal information to third party service providers should it be required for delivery of orders.
Under no circumstance will Esme Fleur sell or receive payment or services for disclosing customer’s personal information to any external company.

Sender Anonymity and Disclosure

We appreciate that some customers would like to remain anonymous. Who doesn’t like a secret admirer on Valentine’s Day? We will not disclose the customer information to a recipient unless requested or approved to do so by the customer.

Information Storage

Our website uses cookies to store information of browsing history and to enable browsing features. We do not store any personal or financial information about customer-used cookies.

Promotional Material

Customers can elect to receive our promotional material and newsletters.
In compliance with Australian law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.